Our service is entirely free! We offer you the same price as the hotel and a lot of times we have exclusive special offers and corporate rates etc., which may not be offered to you directly at the hotel. Apart from that we offer you a good service. In case of non-availability, we offer a a grand selection of alternative charming hotels all over Spain.

All you have to do is, select your hotel and click on the icon 'BOOK'. Make your request by filling up the reservation form. Our agents will answer you by sending your reservation confirmation via e-mail.

We will request a valid credit card in order to confirm your reservation and guarantee your booking. Nothing is charged on your credit card, except if the hotel needs a deposit (in this case, it is written on the hotel's web page). The hotel needs the information in order to hold the room. Your card is not charged. All charges are settled directly with the hotel upon checking out.

How long does it take to get a confirmation for my reservation?

Requests are answered within 24 hours. Please keep in mind that we are operating from Spain. Time differences may cause delay. Our office hours are 9:30am - 6:30pm,from monday to friday Spain/ Central European Time GMT+1.

If you need any help from one of our reservation agents you may call us at +34 91 567 05 72.
You can also send us a fax at +34 902 947 242 or an e-mail at resa@charming-spain-hotels.com.

What is your cancellation policy?

Cancellation policy is generally 48 hours prior to the date of arrival. Some hotels have a different cancellation policy, 72 hours or 1 week prior to the date of arrival.

Cancellation policy is specified on your confirmation. In case of late cancellation or no show, please note that the hotel can charge 1 night or more depending on its conditions written on the web page of the hotel.

If you need to cancel your reservation, please send a fax or an email directly at the hotel and to our reservation centre. We will then confirm your cancellation.

What about credit card security? Is it safe to send it over the net via your reservation form?

Our secure server software encrypts all of your personal information including your credit card number, name and address, so it cannot be read as it travels over the Internet. The encryption process takes the characters you enter and converts them into bits of code that are securely transmitted over the Internet.

If you still prefer not to send your credit card number over the internet, you can fax us the information.

Fax : +34 902 947 242

What time can I check-in?

Check-in is generally from 12 noon onwards. For early check-in you will have to ask the hotel receptionist upon arrival. If you arrive early in the morning and your room is not ready you can leave your luggage at the reception area of the hotel and return in the afternoon.

Room types: what are single, double, twin, triple and quadruple rooms?

A single room has one single bed and thus accommodate one person.

A double has one large bed (usually a queen size), big enough for two or for one person who likes a lot of room. Thus, when mentioned in the price info, "Double Room Single Occupancy" it implies a normal double room (with a large bed), but only authorised to accomodate one person.

A twin room includes two single beds.

Triple and quadruple rooms accommodate three and four people respectively. A triple is composed of either a large bed and one single or three single beds while quadruple rooms can have either two large beds or one large bed with two single beds. In case of two large beds it is also called a "Double Double". If your child needs his/her own bed, you will be charged for an extra bed (prices vary depending on the hotel). In some seasons, hotels may provide an extra bed free of charge. All rooms have private bathrooms.

Are the prices per person or for the room?What's included in the prices quoted?

All rates quoted are for the room and per night. Breakfast is extra and optional unless otherwise specified. Use of phone or minibar drinks are also extra. The V.A.T. (7%) is not included in the price. Rates can change depending on the Season (High, Medium or Low). Rates are quoted in Euros.

Hotel category: how are the hotels rated?

The classification of hotels depends on the comfort and services offered according to norms set by the Spanish Board of Tourism.
***** (5-star) -- very high standard, luxury hotel.
**** (4-star) -- high standard, comfortable hotel.
*** (3-star) -- very comfortable hotel.
** (2-star) -- comfortable hotel.

We are travelling with our children.

There is usually no extra charge for children who are less than three years of age (infants) and they can be accommodated in the same room as their parents. If your child needs his/her own bed, you will be charged for an extra bed (prices vary depending on the hotel). In some seasons, hotels may provide an extra bed free of charge.

We are travelling with pets.

If you are traveling with pets let us know so that we can suggest appropriate options, because there are indeed hotels that accept pets.

How far ahead should I make my reservation?

As soon as you have chosen your travel dates feel free to contact us to make your reservation. If you will be traveling to Spain in April, May, June, September, or October make your reservations as early as possible because these are very busy months. Also, please be aware that booking for special events such as sports tournaments or holidays like Easter or New Year's Eve can also be difficult, so again book well ahead of time.

Are non-smoking rooms available?

Non-smoking rooms are not very common in Spanish hotels but we can always check for you. More and more hotels are now setting aside rooms for non-smokers. When a hotel has non-smoking rooms, we mention it on the hotel's web page.

What about parking?

Parking in Madrid can be a difficult job. However, there are many underground parking lots that are private, sheltered and guarded and it shouldn't be too hard to find one near your hotel. Some hotels have their own parking or garage.